You must have a Bubinod account to place an order. If you're an existing customer, you can enter your registered email address and password to sign in before starting your order.

To place an order, simply click on an item, select the size and press 'Add to Cart'. You can also browse our categories using the drop down menus at the top of the page.

Once you've finished shopping, just select 'Go to Checkout' from your shopping Cart.
If you don't have a Bubinod account, don't worry - you can create one at the checkout.
You can then choose your method of payment and complete your order.
We will send an email confirmation to your registered email address once the order has gone through, this can take a few hours to arrive. Remember to check your junk and spam folder too!

If you'd like to place your order by phone, we're open 24 hours a day. Please note we can only take orders over the phone if you're paying by credit or debit card. The billing address of your credit or debit card must match your delivery address

I can't check out
If you're unable to continue to checkout, please check that there are no 'Sold Out' items in your shopping cart. Simply remove these before continuing to place your order. We're really sorry, you can't pre-order or reserve items at this time.

Can I change an order?
We process orders quickly so that your items arrive as soon as possible. This means we're unable to change your order once you've placed it.
The only exception to this is if you want to cancel an item that is on delay. Please contact us and we can help you with this.
When you receive your order, please take a look at the items. If you still feel they aren't suitable, just return them to us for a full refund using your preferred method. Please be aware postage must be paid by the sender and won't be refunded by Bubinod.

Has my order gone through?
If you're unsure if your order has been processed, please check if you've received an order confirmation email from us. This should be sent as soon as you've placed your order. If you haven't received a confirmation email after an hour, let us know and we'll check this for you.

For all your Corporate Procurement, Bulk, Gift Vouchers and Consumer Promotion Activities, please contact us on 0708 063 5700/0809 460 5555 or email us at help@bubinod.com

We take your security very seriously and have invested in the latest technology which encrypts information as it is sent to us.
Credit and debit cards must be registered to the account address. Card details are checked and verified by a third party and goods are dispatched once authorisation has been obtained. Please also make sure that your payment card is set up by your card issuer for international payments.
We're sorry, but we can't accept payments from a card that's due to expire within five days of placing your order or payments from pre-paid cards.

I can't make a payment
Some banks require further security checks before allowing a card payment to be processed. If your card payment is declined at the checkout, please contact your bank directly who will be able to advise you further. Please also make sure that your payment card is set up by your card issuer for international payments.

Has my payment gone through?
Check if you've received an order confirmation email from us. This should be sent as soon as you've placed your order. If you haven't received a confirmation email after an hour, let us know and we'll check the status of the payment for you.

Home delivery
Delivery times will be confirmed at checkout.
Great news, shipping is currently free for all orders over $50. Orders under $50 will be charged at $5 for shipping per order.
Additional delivery information
We're sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.
Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.
Sale delivery information
During sale periods, please allow 14-21 days for your delivery*. Your delivery date will be confirmed at the time of order.
*Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.

Once your order is on its way, you'll be able to track your order from your user account dashboard.

I haven't received my order
Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it's been delivered, but you haven't received anything, please let us know and we can help you.

An item is missing from my parcel
If an item is missing from your parcel, it may be delayed. In this case, it'll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email as delayed items should be marked with an expected delivery date.
Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note or parcel insert as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.
If you receive a damaged parcel, please check that all of the items you ordered are inside. If any items are missing or damaged, please contact us as soon as possible so we can help you.

I've received the wrong item We're really sorry if you received the wrong item/it wasn't as described. Please contact us as soon as possible, so we can help you further.

I've received a faulty item
We're really sorry you've received a faulty item. If the item has a visible fault on receipt, please contact us with details of the fault before making a return, so we can advise you what action to take.
My item has become faulty
We're really sorry your item has become faulty in use. Please contact us as soon as possible with details of the fault before making a return, so we can advise you what action to take.

How can I return an item
Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn't affect your rights to return faulty items. Also, cosmetics, grooming products, certain jewellery and items with a security seal can only be returned if faulty.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:
Returns by Post
Complete and detach the returns note on the right of your delivery note and enclose it in your package. We need this information to refund you. If you don't have a returns note anymore, please contact us so that we can help you.
Remove any old labels and barcodes from the outside of the parcel.
Attach the new label to the front of your package with the following address details in our contact page.
Return the package via the post; you'll be required to pay the postage, which won't be refunded by Bubinod.
Please allow 14 days for your refund to be processed.

We're sorry, we don't offer an exchange service. However, you can simply return any unsuitable items to us for a full refund as per our 'Returns Policy' and place a new order for the item(s) you want.

When will I receive my refund?
As soon as the returns are received at our warehouse, they will be automatically refunded within 28 days (from the day you sent your return parcel) to the method of payment used for the order.
You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you paid using another payment method, please check with the payment provider/issuer to locate the refund.
I haven't received my refund
You'll receive a confirmation email when the item has been refunded. If you paid by card, please make sure you check your bank statement from the date of the order onwards, as your refund may be shown against the order date.
If you made your original payment with a card that is now expired or cancelled, please contact your bank. The refund will always be processed to your original method of payment and can't be sent to another card.
If you paid using another payment method, please contact the payment provider/issuer to locate the refund.
Please keep your returns tracking number until you receive your refund - you may be asked to provide this if we've not received your item(s). If you didn't choose a tracked service for the return and only have a postage receipt, you'll need to file a claim with the postal service directly.

I've lost my returns note
Don't worry if you no longer have the returns note or label that was included in your parcel, we can send you a new one by email. You must return the items together with the returns note to avoid any problems processing your refund.

If you have a question we are available to help instantly via live chat.
Chat is available 24/7 from anywhere!
We are now taking calls between Monday to Sunday 24 hours a day. Please call us on (+234)806-010-3133 || (+234)808-301-6824.
I have a Complaint
If you aren't happy with any of our products or our service, we want to hear from you.
We always want to put things right, so please contact us using the methods below:
Email us at Complaints@bubinod.com
Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.